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Customer / User Experience Consultant

Job Title: Customer / User Experience Consultant
Contract Type: Permanent
Location: Dubai,United Arab Emirates
Industry:
Salary: AED on applcation + visa / healthcare / insurance
REF: 1000854
Contact Name: Greg Webb
Contact Email: Greg.Webb@palmmason.com
Job Published: almost 2 years ago

job description

You will be the trusted advisor for stakeholders to facilitate, engage and improve end user productivity of our Passenger Service Systems through simple, usable and consistent user interfaces. You will bring together a team of creative design professionals working on multiple products to drive consistency and efficient ways of working.

You will work closely with various project stakeholders to define the end-to-end user experience strategy, usability requirements and user journeys in an agile environment. You will also be responsible for measuring and manage end user satisfaction, usability and process experience of the PSS solutions.

You will be an expert in Lean/Agile UX, and a strong facilitator to influence large cross functional teams adopt a human centric approach to design whilst helping them achieve their objectives and tight timelines. An excellent problem solver, mediator and UX mentor in a highly multicultural and competitive environment.

What you know
You should have the following experience:

• Graduate/Honours degree in Human Factors, New Media Design, Information Design, Psychology or related field
• 6-8 years’ experience in a UX design role
• Minimum of 2 years in agile environment
• Management of agile UX teams
• Experience in usability testing and managing user experience metrics
• Strong communication, negotiating and influencing skills
• Good experience in agile software development
Experience in one or more of these areas is a distinct advantage:
• Customer Journey Mapping
• Customer Experience Design and Strategy
• The airline/hospitality industry
• Visualisation