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IT Service Management Analyst

Job Title: IT Service Management Analyst
Contract Type: Contract
Location: Dallas,United States
Industry:
Salary: $50.00-$70.00/hour
REF: 30000457
Contact Name: Emily Keefe
Contact Email: Emily.Keefe@palmmason.com
Job Published: about 2 years ago

job description

An aviation firm in the Dallas, TX area is looking to bring an IT Service Management Analyst on board. A successful candidate will have a deep and through knowledge of Service Management and Service Level Management.

Requirements
4+ years of Service Level Management
Experience defining SLM process metrics and KPIs
Experience within BMC, ServiceNow, UniCenter, IBM
ITIL certification
Change, incident, and problem management
Strong customer communication skills
Team Player