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Production Support Analyst

Job Title: Production Support Analyst
Contract Type: Permanent
Location: London,United Kingdom
Industry:
Salary: on application
REF: 1001304
Contact Name: Greg Webb
Contact Email: Greg.Webb@palmmason.com
Job Published: 3 months ago

job description

Leading Tier1 investment bank requires experience production support specialist who will be reporting to the Global Production Manager, the role will need the candidate to work in the Global eCommerce Support team in London focusing on but not limited to FX offerings. They will be providing a high level of service to end users across the Business and also ensure key IT driven initiatives are successful.
Key Responsibilities:
• Incident & Problem Management – Ensuring all issues are captured, managed and resolved in a timely manner
• Change & Release Management – Ensure standard best practice guidelines are adhered to (testing, approval, releases)
• Systems Capacity & Performance – Ensure sufficient capacity is maintained on all systems provided for stability and growth
• Business Continuity - Working with the global team, make sure all relevant systems are available in a BC Scenario
• Minor Works – Involvement in mini projects to perform Non Code Dependant upgrades (i.e vendor based, Database versions)
You will have:
• FX (or similar) IT support experience including UNIX and Windows, SQL, Oracle
• Business specific knowledge including the following product types
• FX Spot, Forward, Swap deals
• ITIL Awareness
• FIX Protocol
• Middleware (Tibco, jms and Nirvana)
• Networks (Firewall, Multicast and Broadcast)
• Authentication mechanisms (ClearTrust, Websso and LDAP)
• Event monitoring setup
• Futures, Options, Fixed Income
• Order Execution
• Pricing